We recently had the opportunity to present to a client of ours an offering that provides business insights by leveraging call data analytics. This data was finally available to analyze as a result of a long-term engagement that touched all of the customers 550 plus retail locations. The engagement included other positive outcomes as well including the consolidation of all locations into a single unified communications platform, eliminating a multitude of telephony solutions that were not updated or integrated and didn’t provide any business value beyond taking phone calls. Needless to say, the conversation about call data analytics was inspiring. For the first time, our customer is able to obtain individualized data from every location and use that data to make critical business decisions. Everyone from the local branch manager to corporate business development will be able to view data that is insightful, letting them leverage facts and figures rather than render their best guess. Decisions around staffing, new branch placement, location business hours and business metrics surrounding walk-in vs. call ahead revenue streams. While the initial project was focused on modernization and standardization, the overall solution continues to drive value into new areas of the business and has helped the IT Department become a revenue generator.
Consolidating systems and realizing the benefits for our clients is a rewarding experience in and of itself. The experience of working with such a dedicated team from top to bottom is where the true reward of working with ROVE is. Teamwork defines our success at ROVE, the hard work put forth by so many people working together has led to an opportunity for our customer to transform their business, and that is what keeps us truly inspired.