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Plan, Execute, THEN Drink the Beer!

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Plan, Execute, THEN Drink the Beer!

Everyone's favorite thing to hate: planning.  I don't have all the answers, but I want to try to provide some guidance to someone specific.  Yes, you, the dude who recognizes the need for planning when nobody else around does. The dudette who is tired of having projects go awry every... single… time. Beers are great to celebrate a project victory, but a lot of us can often find ourselves using them throughout the project cycle to help numb the pain. I get it; I've been there.  

There are a lot of things that this post is not.  It is not a crash course in project management.  I don't talk about cool buzzwords like agile or scrum, and I'm not going to talk about change management processes.  It is simply a collection of my observations around the businesses I've worked in or with, and the multitude of projects I've seen succeed and fail. But read on, I think you'll still find it useful.

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Customer enablement...a story to define our brand

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Customer enablement...a story to define our brand

We recently had the opportunity to present to a client of ours an offering that provides business insights by leveraging call data analytics. This data was finally available to analyze as a result of a long-term engagement that touched all of the customers 550 plus retail locations.  The engagement included other positive outcomes as well including the consolidation of all locations into a single unified communications platform, eliminating a multitude of telephony solutions that were not updated or integrated and didn’t provide any business value beyond taking phone calls.  Needless to say, the conversation about call data analytics was inspiring. For the first time, our customer is able to obtain individualized data from every location and use that data to make critical business decisions.

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