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Customer enablement...a story to define our brand

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Customer enablement...a story to define our brand

We recently had the opportunity to present to a client of ours an offering that provides business insights by leveraging call data analytics. This data was finally available to analyze as a result of a long-term engagement that touched all of the customers 550 plus retail locations.  The engagement included other positive outcomes as well including the consolidation of all locations into a single unified communications platform, eliminating a multitude of telephony solutions that were not updated or integrated and didn’t provide any business value beyond taking phone calls.  Needless to say, the conversation about call data analytics was inspiring. For the first time, our customer is able to obtain individualized data from every location and use that data to make critical business decisions.

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